Refund Policy

Last Updated: 26-12-2025

At Guide Rack, we specialize in delivering high-quality digital products, including [e.g., e-books, software, online courses, digital art]. Due to the nature of digital goods, we have a strict no-refund policy.

All Sales Are Final

Once a digital product is purchased and the download link is provided or access is granted, the sale is considered final. We do not issue refunds for the following reasons:

• Change of mind or accidental purchase.

• Failure to read the product description, system requirements, or compatibility details before purchasing.

• Inability to download the product due to issues with the customer's device, internet connection, or email settings (though we will provide support to help with access).

Important Legal Exceptions
Please note that in certain jurisdictions, your statutory consumer rights are not overridden by our store policy. This means we will address situations where a digital product is:

• Faulty, Damaged, or Not As Described: If the file you receive is corrupted, defective, or significantly differs from its advertised description, please contact us immediately at support@guiderack.com with details and proof of the issue. In such cases, we will work to provide a replacement file or, if a replacement is not possible, a refund as required by law.

How to Contact Us
If you have any questions about our Refund Policy, or to report a defective product, please contact our customer service team:

• Email: support@guiderack.com